Latest blog: Scroll Excel III Now Available from Storage Options

Scroll FAQs

General

Hardware

Wi-Fi

Storage

Video and display

Android Apps

Compatibility

Please be aware that some options on games and third-party applications may not be available or may not function correctly on Scroll due to Tablet based hardware compatibility issues.











General

Q. How do I connect my Scroll to my PC via USB?

A. To connect the Scroll to your computer you will first need to mount your device in Windows. To do this, connect your Scroll via the supplied USB cable. A Windows hardware wizard will now start, cancel this and refer to your Scroll. On the device home screen click the physical menu button and select notifications. From the next menu select USB Connected (Internal) and then mount as prompted.

Your Scroll will now appear as a removable storage device on your computer and you should now be able to copy and paste files between devices.

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Q. Are spare parts or screens available for my Scroll?

A. Unfortunately we do not stock spare parts or components, only complete units.

Screens
As the screen (LCD module and touch digitizer) constitutes the highest proportion of the cost of the bill of materials, when combined with logistics and labour charges on an individual unit basis it is not feasible to offer a paid for repair service.
Similarly we are also unable to offer the LCD module and digitizer as an after-market component spare for this reason amongst other factors.

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Q. I cannot access the Google calendar function via the app on my Scroll tablet.

A. Google has recently made changes to the way their web-based calendar system works, which affects Android tablets such as the Scroll. The calendar can now only be accessed via web browser or mobile phone.  To access this on your tablet use the Android web browser and go to https://www.google.com/calendar. From here you can sign into your Gmail account and access your calendar as you would on a computer.

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Q. There is no sound coming from my Scroll.

A. Check that the earphones are not connected or the sound output is not muted by using the physical volume buttons on the side of Scroll to adjust the volume.

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Q. When I try to type on my Scroll Essential it sometimes misses out letters.

A. A number of Scroll products including the Essential, miScroll and first generation 7 and 8’’ models use resistive touch screen technology, not the capacitive technology found in other models such as Scroll Excel. You need to ensure you touch the screen with some pressure for accurate typing. Using a stylus will also help improve accuracy.

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Q. My Scroll keeps turning itself off when I don't use it for a time.

A. The Scroll sleep timer is set to conserve battery power. To adjust the sleep timer go to the Settings menu, Select ‘Display Timeout’ and set the timer to a desired sleep time.

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Q. How do I reset my Scroll Extreme tablet?

A. From a powered off state, press and hold the physical ‘Volume +’ button, and the physical ‘Power’ button for approximately 10 seconds.  After you release the buttons, wait a further 10 seconds until an Android logo appears on screen.

Press ‘Volume +’ to display the Android System Recovery menu on screen.  Here you can use ‘Volume +’ to move down the menu options, ‘Escape’ to move up the menu options and ‘Power’ to select an option.

Press ‘Volume +’ repeatedly to highlight Wipe Data/ Factory Reset, then press ‘Power’ to select
.
Repeatedly press ‘Volume +’ to highlight Yes - Delete All User Data and press ‘Power’ to select.

When formatting is complete, you will be returned to the main menu.  Press ‘Volume +’ repeatedly to highlight Wipe Cache Partition and press ‘Power’ to select.

When Cache Wipe Complete is shown on screen, you can highlight Reboot System Now in the same manner, then press ‘Power’ to select.  After a few seconds Scroll Extreme will reboot.

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Q. How do I reset my Scroll Excel A4.0 tablet?

A. Press and hold the physical ‘Menu’ button, also press and hold the physical ‘Power’ button.  Keep both buttons held until you see an Android logo.

Some options in red will appear at the top of the screen and current status appears in blue at the bottom.  Press ‘Volume +’ repeatedly to highlight Wipe Data/ Factory Reset and press ‘Power’ to select the option.

Repeatedly press ‘Volume +’ to highlight Yes - Delete All User Data and press ‘Power’ to select.

When formatting is complete, you will be returned to the main menu.  Press ‘Volume +’ repeatedly to highlight Wipe Cache Partition and press ‘Power’ to select.

When Cache Wipe Complete is shown on screen, you can highlight Reboot System Now in the same manner, then press ‘Power’ to select.  After a few seconds Scroll Excel will reboot.

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Q. How do I reset my Scroll Essential tablet?

A. Press and hold the physical ‘Volume +’ button and also press and hold ‘Power’ button.  Keep both buttons held until you see an Android logo.

Some options in blue will appear at the top of the screen.  Press ‘Volume -’ repeatedly to highlight Wipe Data/ Factory Reset and press ‘Power’ to select the option.

Repeatedly press ‘Volume -’ to highlight Yes – Delete All User Data and press ‘Power’ to select.

When formatting is complete, you will be returned to the main menu.  Press ‘Volume -’ repeatedly to highlight Wipe Cache Partition and press ‘Power’ to select.

When Cache Wipe Complete is shown on screen, you can highlight Reboot System Now in the same manner, then press ‘Power’ to select.  After a few seconds Scroll Essential will switch off.

Press and hold ‘Power’ to restart the tablet as normal.

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Q. I cannot find the Flash mentioned in the manual on the Evoke Tablet

A. Due to a typing error in our printed manual the document states that Flash support is available. Flash is not available on this tablet.

We do apologise for any inconvenience caused.

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Q. How do I reset my Scroll Basic Plus?

A.

  1. Press and hold Home, then also press and hold Power.  When you see the Android logo, release the Power key (but keep Home pressed).
  2. Some options in blue text will appear at the top of the screen.  Release the Home button.  Press Volume – repeatedly to highlight “wipe data” and press Menu to select the option.
  3. Repeatedly press Volume – to highlight “Yes -- delete all user data” and press Menu to select.
  4. When formatting is complete, you will be returned to the main menu.  Press Volume – repeatedly to highlight “factory reset” and press Menu to select.
  5. When “factory reset finished” is shown on screen, you can highlight “reboot system now” in the same manner, then press Menu to select.  After a few seconds Scroll Basic Plus will reboot.
 

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Q. Can I upgrade my Excel Andriod 2.3 to Ice Cream Sandwich ?

A. At the current time we do not have plans to release an upgrade to Android 4 for our earlier Scroll Excel, Android 2.3, tablets (our model number 53715). There are a number of difficulties in providing such a release that make it unlikely that we will be able to offer it in the foreseeable future. If we can overcome these difficulties we will make an update available on our website.

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Q. How do I reset my Excel 2.3

A. 1. Press and hold volume + also press power keep both buttons pressed until you see the Android.
2. Press menu button
3. Press volume + / - to highlight wipe data/factory reset
4. Press Power takes you to the next screen
5. Press volume + / - highlight yes – delete all user data
6. Press Power
7. Scroll will reset this can take a few minutes (please wait for 3 to 5 mins for a full reset)
 
Now you should see the screen calibration menu

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Q. How do I reset my Scroll Engage Tablet

A.

  1. Press and hold Home, then also press and hold Power. When you see the Android logo, release the Power key (but keep Home pressed).
  2. Some options in blue text will appear at the top of the screen. Release the Home button. Press Volume – repeatedly to highlight “wipe data” and press Menu to select the option.
  3. Repeatedly press Volume – to highlight “Yes -- delete all user data” and press Menu to select.
  4. When formatting is complete, you will be returned to the main menu. Press Volume – repeatedly to highlight “factory reset” and press Menu to select.
  5. When “factory reset finished” is shown on screen, you can highlight “reboot system now” in the same manner, then press Menu to select. After a few seconds Scroll Basic Plus will reboot.

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Q. Can I use my mobile phone as a WIFI Hot spot

A. Our new range of Scroll products will support this feature if your mobile phone can provide a WIFI Hotspot (tethering)




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Q. How do I reset my Scroll Pocket Tablet

A.

  1. Press and hold Volume +, then also press and hold Power. When you see the Android logo, release both keys.
  2. Press Volume + to enter the menu
  3. Some options in blue text will appear at the top of the screen. Press Volume + repeatedly to highlight “wipe data” and press Power to select the option.
  4. Repeatedly press Volume + to highlight “Yes -- delete all user data” and press Power to select.
  5. When formatting is complete, you will be returned to the main menu you can highlight “reboot system now” in the same manner, then press Power to select. After a few seconds Scroll Pocket will reboot.

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Q. How do I reset my Scroll Excel II Tablet

A.

  1. Press and hold Menu, then also press and hold Power. When you see the Android logo, release both keys.
  2. Press Volume + to enter the menu.
  3. Some options in blue text will appear at the top of the screen. Press Volume + repeatedly to highlight “wipe data” and press Power to select the option.
  4. Repeatedly press Volume + to highlight “Yes -- delete all user data” and press Power to select.
  5. When formatting is complete, you will be returned to the main menu..
  6. you can highlight “reboot system now” in the same manner, then press Power to select. After a few seconds Scroll Excel II will reboot.

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Q. How do I reset my Scroll Essential II Tablet

A.

  1. Press and hold Volume -, then also press and hold Power, release after 5 seconds, the Android logo will appear..
  2. Press Volume - to enter the menu
  3. Some options in blue text will appear at the top of the screen. Press Volume - repeatedly to highlight “wipe data” and press Power to select the option.
  4. Repeatedly press Volume - to highlight “Yes -- delete all user data” and press Power to select.
  5. When formatting is complete, you will be returned to the main menu you can highlight “reboot system now” in the same manner, then press Power to select. After a few seconds Scroll Pocket will reboot.

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Q. Why do I receive a "Your Ticket has been closed" when emailing my warranty form ?

A. Our system has already registered your warranty, therefore we have to close the tickets our system generates
Dont worry you are Fully covered.
Please note : You warranty starts on the date of purchase, not when you submit your warranty form.

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Q. I'm having problems processing my EYECam Groupon Code

A. The process is relatively simple and full instructions are available on the Groupon EYECam page (www.storageoptions.com/groupon-eyecam).
 
Entering your Groupon code onto the website is relatively straight forward. Simply check the product quantity and select ‘Add to Basket’ (if you have a code for two or four cameras, ensure the correct quantity is selected from the drop down menu).
 
You then need to choose the ‘Your Basket’ option, which will show in the purple status bar. The basket page (shown below) will have an option to enter your code (highlighted).  Simply enter your unique Groupon code and click ‘Add Code’ and this will apply to your order.
 
 
 
Once the code has been applied, simply select the ‘Checkout’ option and enter your full personal and card details to process the order.
 
If you have any further queries, please do not hesitate to contact us.

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Q. How do I reset my Basic Plus v2 tablet

A.

  1. Press and hold the Power and Volume down button for 10 seconds, release, wait a further 5 seconds, the Android Man should appear, press the volume down button for the reset menu
  2. Some options in blue text will appear at the top of the screen. Release the Home button. Press Volume – repeatedly to highlight “wipe data” and press Menu to select the option.
  3. Repeatedly press Volume – to highlight “Yes -- delete all user data” and press Menu to select.
  4. When formatting is complete, you will be returned to the main menu. Press Volume – repeatedly to highlight “factory reset” and press Menu to select.
  5. When “factory reset finished” is shown on screen, you can highlight “reboot system now” in the same manner, then press Menu to select. After a few seconds Scroll Basic Plus will reboot.

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Q. How do I reset my Scroll Explore tablet

A.

  1. 1.Press and hold Volume +, then also press and hold Power for 3 seconds. Release the power button, then release the Volume + button, there will be a delay before the screen displays
    2.Some options in blue text will appear at the top of the screen.
    3.Move the Volume - + to scroll to : wipe data/factory reset – press the power button , scroll down to Yes – delete all user data – press the power button
    4.When formatting is complete, you will be returned to the main menu. Press Volume – repeatedly to highlight “factory reset” and press Menu to select.
    5.When “factory reset finished” is shown on screen, you can highlight “reboot system now” in the same manner, then press Menu to select. After a few seconds Scroll Explore will reboot.
     

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Q. How do I fix the 101 error on Google Play Store

A.

  • Once you are in your tablet settings, tap on Apps.
  • After you have the Apps menu open, tap on Google Play Store and press Clear Cache and Clear Data.
  • After this, exit the menu.
  • Now go into Settings menu again, tap on Accounts & Sync followed by taping on the menu.
  • In this screen, tap to select Remove Google Account.
  • After this, reboot your tablet and add the Google Account again.

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Q. I'm unable to locate Windows drivers for my Tablet

A. Your tablet does not require a windows driver, refer to your instruction manual : CONNECT TO A COMPUTER, once this has been setup correctly your tablet will become a storage device, Windows will assign a drive letter eg : F:\ etc

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Q. I’ve purchased a Scroll Explore but missing the head phones.

A. Due to a printing error in the user guide, we do not supply headphones for this model of tablet, we are very sorry for any inconvenience this may cause.

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Q. I receive the message "Unfortunately, Google TTS Engine has Stopped".

A.

A fix for this is to :-

Going into: Settings, Language and input , text to speech, altered preferred engine : make PICO TTS as default.

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Q. My scroll power supply has failed, where can I buy one?

A. We will be pleased to sell you a replacement power supply, these can be purchased from our website.

http://www.storageoptions.com/products/scroll/accessories/dc-adapter

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Q. How do I reset my Scroll Plus

A.

  1. 1.Press and hold Volume +, then also press and hold Power for 3 seconds. Release the power button, then release the Volume + button, there will be a delay before the screen displays
    2.Some options in blue text will appear at the top of the screen.
    3.Move the Volume - + to scroll to : wipe data/factory reset – press the power button , scroll down to Yes – delete all user data – press the power button
    4.When “factory reset finished” is shown on screen, you can highlight “reboot system now” in the same manner, then press Menu to select. After a few seconds Scroll Plus will reboot.
     

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Q. I'm getting : Error while retrieving information from server(RPC:S-5:AEC-0) on google

A. If you are trying to download app's from google and receive the following : Error while retrieving information from server(RPC:S-5:AEC-0)


Please view the following link which will solve the problem.

http://stackoverflow.com/questions/13717091/android-error-while-retrieving-information-from-server-rpcs-5aec-0-in-google


Please do not hesitate to contact support if this still does not solve to problem

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Q. Can I upgrade my Essential 2 to Jelly Bean

A. We are pleased to say that you can upgrade this model to Jelly Bean 4.1, please following the link :-
www.storageoptions.com/jb

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Hardware

Q. Does my Scroll Extreme have a built in microphone for dictation?

A. Yes, like all models in the Scroll Tablet PC range the Scroll Extreme has a microphone.

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Q. My screen is damaged on my tablet - is it covered by warranty or can I pay for it to be repaired ?

A. We are sorry to advise that physical damage such as screen damage is not covered by warranty.
As the screen (LCD module and touch digitizer) constitutes the highest proportion of the cost of the bill of materials, when combined with logistics and labour charges on an individual unit basis it is not feasible to offer a paid for repair service.
Similarly we are also unable to offer the LCD module and digitizer as an after-market component spare for this reason amongst other factors.
We regret that we are unable to assist you in this matter.
If the device or screen was damaged out of the packaging, please advise the place of purchase immediately.

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Wi-Fi

Q. How do I connect my Scroll to my Wi-Fi?

A. Select the ‘Settings’ menu, ‘Wireless & Network Settings’ and then ‘Wi-Fi Settings’

Check that Network Notification has a green tick next to it. This will mean that your Scroll will automatically search for wireless networks wherever you are.

Below this you are able to select from available wireless networks and then, when prompted, enter the appropriate password for that network.

If you are still having difficulties, please consult the below guide, which provides clear step by step tips and advice on Wi-Fi connectivity and networking.

Wireless Networking Help Guide

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Storage

Q. Am I able to increase the storage space on my Scroll?

A. You can use a Micro SD or Micro SDHC memory card (available from Storage Options) to add up to 32GB of storage to the Scroll.

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Video and display

Q. I am having difficulties with video playback on my Scroll.

A. For a comprehensive overview of video playback on your Scroll, please refer to the below guide. Here you will be able to find advice on supported file types, formats other resources.

Scroll Video Playback Help Guide  

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Android Apps

Q. I am having performance issues with an app on my Scroll tablet.

A. Storage Options is unable to offer technical support on third party applications. Problems relating to a specific app need to be directed towards the app developer.  

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Q. How do I download Apps on to my Scroll tablet?

A. A full guide to downloading apps can be found on the Storage Options website (Side Loading Apps on Scroll).

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Q. Where can I find Apps to download onto my Scroll tablet?

A. For a full guide on Android app stores and our partner providers, please visit our Android App Advice guide.  

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Q. Why does the Kindle App keep crashing ?

A. There is a new version of the Kindle app available from the Slideme.org website.

http://slideme.org

Search KINDLE 

Remove the old version and install the new version.

This will fix the problem

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Compatibility

Please be aware that some options on games and third-party applications may not be available or may not function correctly on Scroll due to Tablet based hardware compatibility issues.

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