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Manuals & Support Docs
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CCTV FAQs
General
- Is it possible to delete individual recordings from my DVR?
- Why is there colour distortion when viewing my CCTV camera during the day?
- Meye does not work with my Basic / Plus CCTV System
Wi-Fi
Remote Viewing
General
Q. Is it possible to delete individual recordings from my DVR?
A. A function which allows individual recordings to be removed from the DVR would present a security flaw (any potential criminal activity could be maliciously removed). As such this feature is not available by design.
The DVR is designed to record continuously, by schedule or motion detected events, depending on how the user configures it. It will act in this way until the hard drive is full, in which case it can be configured to either stop recording or overwrite the oldest recordings.
There is also a backup feature in place for occasions when footage needs to be archived, for instance in the event of a break-in, which means that you should be able to keep the data you need separate and secure.
The hard drive should not be thought of as a backup unit – instead, it just does the recording, and any important events need to be copied to USB drive for backup on a computer, or to be presented to the police.
Q. Why is there colour distortion when viewing my CCTV camera during the day?
A. Many of the Storage Options CCTV cameras are optimised for night vision use and come complete with sensors designed specifically for this purpose. As a result the video colour quantity when used during the daytime will be slightly different from that of standard, daytime only cameras.
Q. Meye does not work with my Basic / Plus CCTV System
A. Some of our CCTV range will no longer work with the Eeye app, please try zMEyePlus which is available from your App's stores.
Wi-Fi
Q. Can I connect by DVR CCTV System wirelessly to my Internet Router
A. The DVR CCTV systems need to be hard wired to your router, there is no options to have a wireless system
Remote Viewing
Q. How do I set up my CCTV kit to view recordings remotely?
A. To help resolve this issue, we have created a full guide which provides clear, step by step instructions and annotated illustrations for setting up your camera for remote viewing.
This can be accessed via the below link:
Remote Access Guide