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Storage Options Product Support

Below are some frequently asked questions which have helped other customers.

Q. Where are the instructions for my HomeGuard Wireless Home Camera?
A. You can access the instructions from elsewhere in this support section; click the link below:

Q. I'm unable to connect to the Internet with my HomeGuard DVR
A. First : Make sure your DVR is connected to your network / internet router, it's worth making sure the LED's on the rear of the machine are either a solid colour or flashing.

1. Login to your DVR with a screen connected to the unit
2. From the main menu select SETUP, then NETWORK
3. Tick  DHCP
4. Reboot the unit

Please also check that the 1st DNS IP Address is the same settings as your gateway (router) and Alternate DNS setting is

Everything should then work correctly, but please do not hesitate to contact us for further help.

Q. I've lost the password for my HomeGuard Kit
A. Please contact customer services by clicking submit service request below and a member of our team will be happy to assist
Q. I'm unable to login remotely - it says the password is wrong
A. We are aware a number of customers are getting the lower case l and i mixed up, we would advise deleting the P2P Password and entering a new more memorable password
If you are still having problems, please do not hesitate to contact our support team.

Q. Why do I get Black boxes on the screen.
A. To remove these boxes, please try the following

Go into :-
Main Menu
Display Options
Video Cover
Un tick Monitor – This will need to be carried out for each channel showing the Black Box.

For help with a specific product, select the relevant category page below.

If you cannot find an answer online, please contact us directly.