We are both pleased and sorry to announce that all of our latest Scroll Excels and Scroll Essentials have now sold out. We blogged a couple of days ago to say that direct sales from us were shifting at record rates but now they have totally sold out. If you have already ordered one from us, please don’t worry these will be delivered to you as agreed.
Both units are still widely available (at the time of writing) with our retail partners, although we expect demand to outstrip supply again. If you want to know where to look check out this page.
At Storage Options we have been inundated with enquiries about the Scroll Excel and in turn the comments and feedback from you guys has been very positive and we are hugely grateful. This positivity has led to us selling everything we have at our head quarters. However, we will be getting a new batch in around 16th February 2012. So we are now taking pre-orders for that batch, if you missed out this time.
We apologise if this has caused any inconvenience and if you have any further questions about the technical specification of the product please feel free to contact us on 0844 248 7191.
The scroll excell is a nice tablet plays games nicely however problem with lip sync on movies and i player etc appears to be a problem. As of yet my E Mails on the supject have not been answered and I hope the problem can be addressed otherwise will have to consider sending back as does not meet the discription of the product.
Hi Richard, thanks for your comment. I believe Paul has contacted you and we’re working on a resolution to the lip sync issue, it doesn’t seem to be a hardware fault but we haven’t quite put our finger on it yet. Apologies for the delay in reply to emails, we still have a bit of a backlog from Christmas (approx 2 working days), but are working to respond to everyone as soon as we can.
If you have any further questions, the best way to reach our technical support team is by phone on 0844 248 7191.
Best wishes,
Chris
This is great news that the sound sync is being looked into. Its the only thing that lets it down its otherwise a great tablet. As long as there is a firmware update in the future i will be very happy
I am also suffering from the lip sync issue and would appreciate a technical update asap. This could be show stopper for my excel!
Hi Guys, it’s doubful there will be a firmware update for this issue because the device does not actually appear to be at fault. This seems to be a Flash / iPlayer issue. We are looking for a fix that we can give to customers to help but it’s unlikely to be a “fix” for the device as such. Once we find a fix we will let you know. Thanks
have being following the progress and acceptance and the scroll excel tablet. i will like to know if the new batch coming out by February will still be running Android 2.3 or above fashion. Also will want to know if the BBC iplayer issue and Adobe Flash compatibility will have being resolved then. I’m impress about the Scroll and look forward being a owner and member of its user community.
Hi, thanks for your comment – it will be running the same OS as the latest batch. We can’t say for sure if the Flash iPlayer issue will be fixed (it would be misleading to promise this) but it does appear that the BBC have found answers to these issues in the past so we are optimistic.
The sync issue isn’t ‘just’ BBC iPlayer. It also exists with 4OD, Demand 5 and I’ve noticed it with clips of shows on YouTube. So this appears to point at being a Flash issue. Hope this assists you to look at the issue in the right place, rather than thinking BBC is single source of the problem.
I have question about the Scroll Excel, I read online which states that even though the internal storage is 4GB. The Scroll Excel only allows you access to 2GB for storage and the rest is kept hidden for the OS use. Is that correct or is the reviewer wrong on that part.
Hi, thanks for your question. You are correct the tablet has 4GB in total and 2GB is used by its OS.
You can insert a MicrSD card up to 32GB for additional storage. I have added t 16GB card to mine and that works fine.
In regard to the lip sync issue, it appears on any Video whether that be I Player downloaded content etc. With me owning my excel for approx 28 days will you refund if you cant fix the issue in a timely manner?
Hi John,
Thanks for your comment, if a video does not obey the standards of the container it is encoded into, then lip sync issues can occur. When creating videos, standards comliant software must be used to avoid this. The best thing to do is call our UK support number and our technical support team will be able to talk you through this on 0844 248 7191.
Best wishes,
Chris
Hi iam interested in finding out if the scroll excel will work with a usb 3g internet dongle or if it can be used on a bluetooth dongle via a usb to mini convertor to tether it to a 3g mobile phone.
Cheers
Pete
Hi Pete, please contact our support team on 0844 248 7191 (UK) and they will take you through the process. Thanks
can you let me know when you are planing to provid the updat to ice cream sandwich?
Hi thanks for your question, unfortunately we are not going to offer this. We can’t support an upgrade of this nature to this hardware. Thanks
I would just like to say that at the very good price-point I consider the Scroll Tablets are incredible value for money and I personally feel the glitches that have been mentioned here are minor issues for a Tablet that retails at such good value for money. Also, I have been very impressed with the way that Storage Options deals with its customers both on this site and at other forums, and I consider their support services second to none. So even with the issues that some people have experienced you have remained very supportive to your customers. I give you and your products 10/10 or 5 stars whichever you prefer.
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For those people having problems with the lip-sync on i-player etc this is a noted problem with many android devices in this price range, one of the common solutions is using a video player such as mx-video player (free app) and launching i-player through this. you can then change playback resolution which will likely resolve the issue, secondly make sure you are set to flash and not html5 if playing through the browser. This is definately not going to be a hardware fault as I have seen it across a whole range of devices, just needs a bit of playing!
I’ve installed MX-Video, but how do I ‘launch i-Player through this’?
Thanks